In the business of helping people
We are a family owned and operated business. There is no good time for your appliances to fail, but we strive to make the experience as pain-free as possible.

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Step 1:

Contact us

Interactive
​online Form

Our form also answers a lot of common questions about where we go and what we do.

or

Leave a Voicemail
360-895-3660

We return messages (both online and voicemail) based on the order we receive them.

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Step 2:

We call you

• Answer questions
• Go over rate structure
• Gather extra information
• Schedule appointment​​​

You will talk to real local people on the phone!

• The office places calls M-F 9am-4pm.
• The volume of service requests varies by time of day, day of the week, etc. 
• It can take 1-2 business days to get back to you initially. We return phone tag calls more quickly.​

Thank you in advance for your patience! 

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Step 3:

Service

• We are currently scheduling out 5-7 business days.
  • ​​​Last updated June 4, 2026.
• We come to your home and arrive in a prearranged 4 hour window​ ​
• Assess and diagnose
• Discuss the findings with the decision maker
• Repair
  • ​Same day if we stock the parts you need
  • Return another day if we need to order parts​
  • We hold space in our schedule for us to return with parts so that we can finish the repair sooner

How you can help the process go smoothly...

Plan to be home for the full 4 hour window. We go from home to home and it is difficult to anticipate in advance how long each appointment will take. If you aren't able to be home for the whole window, please discuss options with the office in advance.

Please have the person who makes decisions and takes care of payment at the appointment or make arrangements with the office in advance. 

If you have an additional appliance or issue you want help with, please let us know in advance. This helps us help you and make sure that there is enough time in the technician's schedule for all your needs. 

Did something come up or did your appliance start working again? It is not a problem if you need to cancel or reschedule your appointment. However, we do need a minimum of one business day so that we can effectively try to fill your spot. Please give us as much notice as possible. Please limit same day cancellations to emergencies. 

Don't work on your own appliance until you've ruled out paying a professional to solve your current issue. Following up after a homeowner or other company can make the original repair more complicated and time consuming.

Please don't pull out appliances or unplug them. We typically need the appliance in place and connected to its utilities to diagnose the issue before doing a repair. If you are concerned about your appliance's ability to be pulled out, please let us know in advance.  If you want to prep for our visit, please remove items and debris from the area. We often have to lie down on your floor to do repairs.

If  you are curious about a policy, feel free to ask us in advance.
​While we don't do warranty work for manufacturers or contract with home warranty companies, we do offer a 90 day parts and labor warranty on the work we do. For liability and warranty reasons, we only install parts that we provide. 

Know that we want what is best for you. What is best for one person may not be what is best for another person.  It can be difficult to decide whether to repair or replace an appliance. Some issues allow us to give you a lot of information in advance of your appointment. However, many times we'll have to go out and see the appliance to give you more information.

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